Blair Foster
Energy Australia Admits Carbon Offsets Ineffective, Apologises to 400,000 Customers and Settles Greenwashing Lawsuit
Energy Australia, one of the nation’s largest energy retailers, has today issued a formal apology to more than 400,000 customers and acknowledged that its “go neutral” carbon-offset program did not prevent or reverse the climate harms caused by fossil-fuel consumption. The retailer’s statement, part of a confidential settlement with advocacy group Parents for Climate, represents the first time a major Australian energy provider has admitted to misleading marketing around carbon neutrality. The move follows legal action launched in 2023 under Australia’s consumer-protection laws, alleging deceptive and misleading conduct by the company.
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